Privacy Policy

Data Controller

Lost in Cloud, Lda
NIF 519215516
Espaço Empresa — Centro de Negócios e Serviços
Praça Amália Rodrigues, 6230-350 Fundão
Castelo Branco, Portugal

Email: info@lostincloud.pt

Data Collected

We collect the following personal data:

• Contact form: name, email address, and message, when voluntarily submitted.
• Browsing data: anonymous technical information (anonymized IP address, browser type, pages visited) for statistical analysis purposes.

Purpose of Processing

Personal data is processed to:

• Respond to information requests and inquiries;
• Improve the website browsing experience;
• Comply with applicable legal obligations.

Legal Basis

The processing of personal data is based on:

• Consent: when the user submits data through the contact form.
• Legitimate interest: for anonymous statistical analysis of website usage.

Data Retention

Personal data collected through the contact form is retained for the period necessary to respond to the request, and for a maximum of 12 months. Anonymized browsing data is retained for 26 months.

Data Sharing

We do not share personal data with third parties, except when required by law. We may use hosting and web analytics services that process data on our behalf, under GDPR-compliant data processing agreements.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data;
• Request rectification of inaccurate data;
• Request erasure of your data;
• Object to the processing of your data;
• Request data portability;
• Withdraw consent at any time.

To exercise these rights, contact us at info@lostincloud.pt.

Complaints

You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).